Through our claims management process, we are dedicated to supporting you in the complex claim compensation process and coordinating all of the steps and deadlines along the way.

With our involvement and the advantages of claims management outsourcing, you benefit from a sizeable reduction in costs related to internal management and administration.

Over the years, ALCT has proven that because of its efficient process, claims processing and finalizing compensation are carried out at a rate quicker than that of the industry average.

Handling –Declaration analysis

  • Claim cycle
  • On-line data management
  • File assessment
  • Letter mailing – Freight forwarders claims follow-up
  • Incident recording and archiving


  • Comprehensive negotiation management
  • Regulatory standards enforcement
  • Proactive issue resolution
  • Compliance with negotiation deadlines


  • Situational analysis of applicable laws and compliance
  • Experts with extensive legal and regulatory know-how.

On-line reports

  • Background – Event archiving
  • Claim activity tracking
  • Statistical performance – Refund
  • Customized reports
  • 24-hour, 7-day accessible on-line consulting